Canada Post Shipping FAQ
When will my package be delivered?
All orders are shipped by mail across Canada using Canada Post.
Delivery timelines depend on your location and the shipping service selected at checkout. Most domestic orders arrive within a few business days, but delivery times are estimates and not guaranteed.
Canada Post delivers Monday through Friday. Weekend and holiday deliveries may vary.
How can I track my package?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number.
You can use this tracking number on Canada Post’s website to view updates on your package’s status and estimated delivery time.
What happens if I’m not available to receive my package?
If no one is available at the time of delivery, Canada Post may:
Leave a delivery notice, or
Redirect the package to a nearby post office for pickup
Pickup instructions will be provided by Canada Post. Customers are responsible for retrieving their package within the carrier’s stated timeframe.
Can I change my delivery address after my order ships?
Once an order has been shipped, address changes may not always be possible.
If you need to request a delivery change, contact us or Canada Post as soon as possible. Please note that rerouting requests are handled by the carrier and may result in delays or additional fees.
What should I do if my package is delayed or appears missing?
Start by checking your tracking information for updates.
If your package appears delayed beyond the estimated delivery window or shows no movement, please allow a bit of extra time, especially during peak periods or weather disruptions.
If the issue persists, contact us and we’ll assist with the next steps, including initiating a carrier inquiry if needed.
How do I report a delivery issue or damaged package?
If your package arrives damaged or you experience a delivery issue:
Contact us as soon as possible
We may request photos for verification
If applicable, we will submit a claim through Canada Post on your behalf
Claims are handled through the carrier and may take time to resolve. Refunds or replacements are issued once the claim process is completed.