Terms of service

By accessing or placing an order through Grabba Collective, you agree to the following terms and conditions.

Age Requirement

To place an order with Grabba Collective, you must be at least 19 years of age and legally authorized to purchase tobacco products in accordance with all applicable municipal, provincial, and federal laws.

We reserve the right to verify age and cancel any order that does not meet legal requirements.

Pricing

All prices listed on our website are subject to change without prior notice.

Pricing changes do not affect orders that have already been placed and confirmed.

Order Processing & Availability

Orders containing low-inventory items may experience processing delays beyond our standard timeframe.

If we are unable to fulfill part of an order and cannot reach you for confirmation, a refund will be issued for the unavailable item(s) if they cannot be shipped within 10 business days from the original purchase date.

Customer Support

We aim to respond to all email and chat inquiries within 24 business hours, excluding weekends and public holidays.

Response times may vary during peak periods.

Mail-Out Orders Only

All orders are fulfilled through mail-out shipping across Canada.
Grabba Collective does not offer same-day delivery, in-person pickup, or local drop-offs.

Health Disclaimer

Grabba Collective is not responsible for any health risks or side effects associated with the use of our products.

Smoking and tobacco use are hazardous and are known to cause serious health issues.
By purchasing from our store, you acknowledge these risks and agree to use all products responsibly and at your own discretion.

Limitation of Liability

Grabba Collective shall not be held liable for misuse of products, delays caused by shipping carriers, or issues arising from failure to follow provided instructions or warnings.

Changes to Terms

These Terms of Service may be updated at any time without notice.
Continued use of our website constitutes acceptance of any changes.