most frequently asked

FREQUENTLY ASKED QUESTIONS

Do You Deliver?

Yes, Grabba Collective can deliver your stuff fast and easy!

  • If you live in York Region, Toronto Area, Durham Region, or Peel Region, we’ve got good delivery prices and you can count on us.
  • If you’re outside those areas, we can ship your order with Canada Post.
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Can I Get Same-Day Delivery?

Order before 5 p.m. on weekdays and you’ll get same-day delivery. On weekends, make sure to order by 3 p.m. This is available in certain areas like York Region, Toronto Area, Durham Region, and Peel Region (kinda). Check our Delivery Zones to see if you can get same-day delivery!

Zones Rates

How Much is Same-Day Delivery?

Our same-day delivery fees are affordable and based on your delivery zone:

  • York Region (Zone 1): $15 with a minimum order of $15
  • Toronto Area (Zone 2): $20 with a minimum order of $20
  • Durham Region (Zone 3): $30 with a minimum order of $20
  • Peel Region (Zone 4): $40 with a minimum order of $50
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More Frequently asked questions

When Do Deliveries Start?
  • We start delivering at 5 p.m. on weekdays and around 3 p.m. on weekends.
  • We’ll let you know when your driver is coming through email or text 30 mins before arrival. You should get an update about when to expect your delivery by 9:30 p.m. at the latest.
  • We start delivering at 5 p.m. on weekdays and around 3 p.m. on weekends.
  • We’ll let you know when your driver is coming through email or text 30 mins before arrival. You should get an update about when to expect your delivery by 9:30 p.m. at the latest.
Can I Pick It Up?

Yes, you can pick it up for free between 11 AM and 5 PM at our Stouffville location. Just remember to schedule your pickup with us after you order since we don’t have a store you can just walk into.

Yes, you can pick it up for free between 11 AM and 5 PM at our Stouffville location. Just remember to schedule your pickup with us after you order since we don’t have a store you can just walk into.

How Can I Pay?

We take different ways to pay so it's easy for you! You can pay with

  • Interac e-Transfer
  • PayPal
  • Cash on Delivery.

We take different ways to pay so it's easy for you! You can pay with

  • Interac e-Transfer
  • PayPal
  • Cash on Delivery.
Can I Change My Delivery Address After Placing an Order?

Please contact our customer service team (info@grabbacollective.ca) as soon as possible if you need to change your delivery address. If your order hasn't been processed for delivery, we might be able to update the address for you.

Please contact our customer service team (info@grabbacollective.ca) as soon as possible if you need to change your delivery address. If your order hasn't been processed for delivery, we might be able to update the address for you.

Can I Still Place An Order If I'm Outside The Greater Toronto Area?

Yes! You can order from us as long as you can pay via eTransfer or PayPal. We’ll ship your order through Canada Post and provide you with a tracking number shortly.

Yes! You can order from us as long as you can pay via eTransfer or PayPal. We’ll ship your order through Canada Post and provide you with a tracking number shortly.

How Can I Identify Each Type Of Leaf?

We use stickers on each package to help with identification:

  • Red Rose: Red sticker
  • Red Herring: White sticker
  • Maple Crimson: Red and White sticker
  • Aztec: White on White sticker

We use stickers on each package to help with identification:

  • Red Rose: Red sticker
  • Red Herring: White sticker
  • Maple Crimson: Red and White sticker
  • Aztec: White on White sticker

Still got Q's?

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Have a question, or want a product recommendation? Get in touch.

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