We offer same-day delivery across the Greater Toronto Area (GTA). Here’s a breakdown of the zones we serve for same-day delivery:

• York Region: Aurora, Markham, Richmond Hill, Newmarket, Vaughan, East Gwillimbury, Whitchurch-Stouffville (Georgina excluded)
• Toronto Area: Etobicoke, Scarborough, North York, East York, and the City of Toronto
• Durham Region: Ajax, Pickering, Whitby, Uxbridge, Oshawa (Brock, Clarington, and Scugog are excluded)
• Peel Region: Caledon, Brampton, Mississauga

• Weekdays: Place your order by 5 PM for same-day delivery.
• Weekends: Place your order by 3 PM for same-day delivery.

• York Region: $15 delivery fee with a $15 order minimum.
• Durham Region: $30 delivery fee with a $20 order minimum.
• Peel Region: $40 delivery fee with a $50 order minimum.

Orders that meet the cutoff time will be delivered by 9:30 PM. Don’t worry, we’ll send you email or text updates with your driver’s estimated time of arrival 30 minutes to 1 hour before delivery.

Our driver will send a text 30 minutes prior to arrival. Please ensure you meet the driver at the building entrance, as they cannot deliver to individual units.

Of course! Add your instructions in the order notes or email us. For example, you can request the driver to ring the bell or knock on your door.

• Please make sure to send your e-transfer before the driver arrives. For cash on delivery, kindly have the exact amount ready, as drivers do not carry change.
• Double-check your address: Make sure your shipping and contact information is accurate to avoid delays or missed deliveries.
• Safe delivery location: Make sure your entrance is free from obstructions and debris. If using Canada Post, ensure the delivery location is secure to prevent package theft.
• Prepare for weather delays: Unexpected weather or peak traffic may cause minor delivery delays. Plan ahead, especially during peak seasons.

Shipping times depend on Canada Post’s transit schedules. Please note that Canada Post does not operate on weekends or public holidays. Estimated delivery times may vary depending on your location.

When will my package be delivered?

Canada Post typically delivers domestic packages Monday through Saturday. Delivery times depend on the service level you choose—standard services usually arrive within a few business days, while expedited or guaranteed options have more precise delivery windows.

How can I track my package?

Once your package is shipped, you’ll receive a tracking number. You can use this number on Canada Post’s tracking page to get real-time updates on your package’s location and estimated delivery time.

What happens if I’m not available to receive my package?

If no one is home during the delivery attempt, the postal carrier may leave a notice with instructions for rescheduling delivery or for picking up your package at a nearby post office. Some services allow you to request a redelivery online or by phone.

Can I change my delivery address after my package has been shipped?

Address changes might be possible if your package hasn’t yet been dispatched for delivery. Contact Canada Post customer service as soon as possible to inquire about redirecting your package to a new address.

What should I do if my package is delayed or appears to be missing?

Start by checking the tracking information for any updates. If the package is delayed beyond the expected timeframe or the tracking shows no movement, contact Canada Post’s customer service or visit your local post office for further assistance.

How do I report a problem with my delivery?

If your package arrives damaged or you encounter any issues during the delivery process, report the problem to Canada Post immediately. They can guide you on the next steps, which may include filing a claim or arranging for a replacement.

• Orders placed before 1 PM on weekdays will be processed the same day.
• Orders placed after 3 PM on Fridays, weekends, or holidays will be processed on the next business day.

Unfortunately, Grabba Collective cannot assist once tracking shows the package as “Delivered.” Please ensure you provide a secure delivery location when placing your order.

If your package is lost or damaged while in transit with Canada Post, here’s what we’ll do for you:

1. We’ll file a claim on your behalf.
2. Claims typically take 8 to 30 business days to resolve.
3. Once resolved, we’ll issue a refund or replacement based on the claim outcome.

C.O.D. is only available for local deliveries within the GTA. Unfortunately, this service is not available for mail orders.

Yes, C.O.D. orders for first-time buyers are subject to review and may be canceled at our discretion.

The driver will text you before delivery to confirm your availability. Please respond promptly to avoid delays or cancellations.