Shipping and Delivery Policy

 

We’re committed to delivering your orders quickly and securely while providing clear shipping guidelines. Below is everything you need to know to ensure a smooth experience.

 

Same-Day and Local Delivery (GTA Only)

We offer same-day delivery within the Greater Toronto Area (GTA) with these conditions:

  • Order Cut-Off Times:
    • Weekdays (Monday-Friday): Order by 5 PM for same-day delivery.
    • Weekends (Saturday-Sunday): Order by 3 PM for same-day delivery.
  • Delivery Time: Orders meeting the cutoff will be delivered by 9:30 PM.

  • Apartments:

    • Drivers will send a text notification 30 minutes prior to arrival. If no response is received within 10-20 minutes, your order may be canceled or rescheduled. Please note that additional fees, such as a redelivery charge, may apply.
    • Be prepared to meet the driver at the building’s entrance. Account for elevator timing to avoid delays. 

  • Detached Homes, Duplexes, and Townhouses:

    • You’ll receive email updates about your delivery.
    • If you’d like the driver to ring the bell or knock, let us know in the order notes or via email.
    • If no instructions are provided, packages will be left at the front door or mailbox.

Important Notes:

  • Same-day delivery may be delayed due to weather, peak demand, or unforeseen circumstances.
  • Drivers will not deliver to individual units. Customers must meet the driver at the building entrance.

 

Mail Order Shipping (Canada-Wide)

We ship mail orders across Canada via Canada Post:

General Shipping Times (Mail)

 

  • Business Days Only:
  • Canada Post does not operate on weekends or public holidays, meaning some shipments may be delayed until the next available business day. Transit times are estimates not guaranteed.
  • Order Processing:
    • Orders placed before 1 PM on weekdays are processed the same day.
    • Orders placed after 3 PM on Fridays or over weekends/holidays are processed the next business day.
    • Cash on Delivery Option Unavailable

     

      Cash on Delivery (COD) Policy

      • First-Time Buyers: COD orders for first-time buyers are reviewed and may be canceled at our discretion.
      • Local Delivery Only: COD is not available for mail orders; it must be handled in person for local deliveries.
      • Confirmation Required: Customers must respond to the driver’s text to confirm availability before delivery.

       

       

      Customer Responsibilities

       

      • Address Accuracy: Double-check your shipping and contact details during checkout. Errors may cause delays or failed deliveries, and additional fees may apply for secondary deliveries.
      • Safe Delivery Location: If using Canada Post, ensure the delivery location is secure. We cannot assist if tracking shows "Delivered" but the package is missing.
      • Weather/Delays: Delivery times may be impacted by weather or road closures. Plan ahead, especially during peak seasons.

       

      Lost or Damaged Packages

       

      If a package is lost or damaged during transit with Canada Post:

      • We’ll file a claim for you.
      • Claims are typically resolved within 8 to 30 business days.
      • Refunds or replacements will be issued after the claim is resolved.

       

      Contact Us

      Have questions about your order, delays, or other concerns? Our support team is here to help and ensure your experience is hassle-free.

      By following this policy, we aim to provide a clear, reliable, and seamless shipping experience. Thank you for choosing us!